Effective Date: 23 July 2023

  1. INTRODUCTION

Welcome to Pets Haven Limited. We value the privacy of our customers and aim to protect their personal information. This Privacy Policy outlines the type of information we collect, how we use it, and the measures we take to safeguard it.

  1. DATA COLLECTION

We collect information provided directly by our clients when they register for our services, contact us via email or phone, or interact with our website or mobile application. The information may include:

Name.

Contact details including phone number, email address, and address.

Details of the pet(s) including name, breed, age, health information, and photos.

Payment details (Note: we never store full credit card information).

  1. USE OF DATA

We use the collected data to: Provide and manage our services.

Process payments.

Send service-related notifications.

Respond to inquiries or comments.

Improve the quality of our services and user experience.

Offer promotions or information we believe may interest our clients.

  1. DATA SHARING AND STORAGE

Third Parties: We do not sell or rent client data to third parties. We might share data with third-party service providers assisting in our operations under confidentiality agreements.

Storage: Data is securely stored in UK, West Yorkshire and is protected using both technical and administrative methods.

  1. COOKIES AND TRACKERS

Our website may use cookies to enhance user experience. Cookies are small files placed on the user’s computer. Users can disable cookies through their browser settings, although some parts of our website may not function properly without them.

  1. CHILDREN’S PRIVACY

Our services are not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13.

 

  1. CLIENT RIGHTS

Clients have the right to:

Access their personal data.

Correct any errors in their personal data.

Erase their personal data.

Object to our use of their data.

  1. SECURITY

We employ various security measures to protect the data of our clients. This includes, but is not limited to, encryption, firewalls, and secure socket layers. However, no method is 100% secure, and we cannot guarantee absolute security.

  1. CHANGES TO THE PRIVACY POLICY

We may update our Privacy Policy periodically. We will notify our clients of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top.

  1. CONTACT US

For any questions, concerns, or comments about this Privacy Policy, please contact:

Pets Haven Limited

8 Islay Close, Rothwell, Leeds, LS26 0WD

Tel: 07804472629

Email: inesnewell36@gmail.com